Resource Planner

Overview

Summary for Resource Planner. Working for a growing business within Morden, you will become part of the office team as a Resource Planner. This is working Monday to Friday 7:30am to 4:30pm with a 30-minute unpaid lunch break and 2 x 15-minute breaks.

Responsibilities

• Allocation/scheduling of service work to a team of field-based Engineers.
• Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner.
• Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts.
• Answer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner.
• Obtaining Full Addresses, contact names, parking details from customers prior to Engineer's attendance.
• Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing...