Responsible gambling specialist

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Betway is part of Super Group, the NYSE-listed digital gaming company behind leading Sports and i Gaming brands. We aim to be the global leader in online sports betting and casino. We value forward-thinking, diverse teams and ongoing growth.

Responsibilities Provide compliance guidance from a Responsible Gambling process and deliver direction and assistance to allocated areas. Process all compliance-related inbound emails from customers and take the relevant action. Review self-exclusion removal requests and escalate to the relevant department as needed. Conduct CIP account reviews to determine whether intervention is required and decide the appropriate level of intervention. Be accountable for performing actions on accounts in accordance with Responsible Gambling guidelines. Review all compliance tasks conducted by the Contact Centre and assess whether the c...