Restaurant General Manager

Key Responsibilities
• Oversee and manage the overall daily operations of the restaurant
• Lead, train, motivate, and discipline outlet staff to ensure operational excellence
• Plan manpower, duty rosters, and ensure sufficient staffing at all times
• Monitor sales performance, manage costs, and achieve outlet targets
• Ensure food quality, service standards, cleanliness, and SOP compliance
• Handle customer feedback and resolve issues promptly and professionally
• Coordinate closely with kitchen team and Head Office
• Prepare and submit operational reports to the General Manager
• Ensure compliance with hygiene, safety, and local authority regulations

Requirements
• Minimum 3–5 years of experience in a managerial role within the F&B industry
• Proven experience managing a restaurant independently
• Strong leadership, people management, and problem-solving skills
• Experience in kopitiam / casual dining / chain restaurant operations is a...