Restaurant Manager for Wangfu SM Dasmarinas

Service Related

• Monitor a consistent and smooth flow of standard service sequence for all customers.
• Ensure that high level of customer service and engagement are adhered to by all service staff.
• Monitor all guest's inquiries and requests and ensure that they are responded to promptly, appropriately, and sufficiently.
• Monitor guests' reservations and ensure proper execution.
• Be proactive to every guest complaint and address escalated ones whenever needed.
• Be available to build friendly but professional relationships to customers, especially the regular guests.
• Maintain a proactive and diligent approach to excellent customer relations and service.
• Develop action plans to address potential challenges in standards and identify shortfalls before they affect customer service.
• Anticipate events that may affect customer turn-out.

Product Related

• Establish a close and coordinated wo...