Restaurant Manager _ YEE

Duties and Responsibilities:

• Responsible for daily smooth and efficient performance and operation of the restaurant
• Provide leadership in cultivating, guiding and coaching staff in providing excellent service experience to all customers consistently
• Conducting daily/weekly roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.
• Ensuring food preparation and cooking are in accordance to company's standard operating procedures
• Handle escalated customer's complaints promptly, professionally and report issues to the higher authority
• Operating and providing training of the existing POS system and ordering system etc.
• Responsible for the restaurant to meet or exceed standards in food quality, safety and cleanliness
• Handle the outlet administrative duties and submit all necessary records and paper...