Retail Branch Manager

Working Hours: Retail hours, 2 days off per week

Key Responsibilities:

Sales & Business Performance

• Achieve and exceed boutique sales targets, KPIs, and profitability goals
• Analyse sales reports, monitor performance, and identify growth opportunities
• Drive initiatives to build long-term customer relationships

Client Experience & Brand Representation

• Lead by example in delivering personalised luxury service
• Maintain a boutique environment reflecting brand heritage and image
• Handle client issues with professionalism and discretion

Team Leadership & Development

• Recruit, onboard, and develop luxury sales talent
• Provide coaching, product knowledge training, and performance feedback
• Foster a culture of teamwork, accountability, and service excellence
• Manage workforce planning and sales floor assignments

Operations & Compliance

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