Retail Branch Manager - Luxury Retail

Working Hours: Retail hours, 2 days off per week

Key Responsibilities

• Sales & Business Performance
  • Achieve and exceed boutique sales targets, KPIs, and profitability goals
  • Analyse sales reports, monitor performance, and identify growth opportunities
  • Drive initiatives to build long‑term customer relationships
• Client Experience & Brand Representation
  • Lead by example in delivering personalised luxury service
  • Maintain a boutique environment reflecting brand heritage and image
  • Handle client issues with professionalism and discretion
  • Recruit, onboard, and develop luxury sales talent
  • Provide coaching, product knowledge training, and performance feedback
  • Foster a culture of teamwork, accountability, and service excellence
  • Manage workforce planning and sales floor assignments
• Operations & Compliance