Retail Business Relationship Executive

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
The Retail Business Relationship Executive is responsible for managing and growing the Retail and SME portfolio through strong client retention, effective renewal coordination, and strategic intermediary relationship management. The role serves as a key link between Underwriting, Sales, Claims, Credit Control, and Intermediaries to ensure seamless service delivery, while also identifying new business opportunities in the health insurance sector, driving sales growth, and building long-term, trust-based client and partner relationships.
Key Tasks And Responsibilities
Retention & Renewal Management
Manage the renewal cycle and ensure terms/notices are issued by the 15th of each month for SME and 60 days in advance for Retail renewals
Maintain and update the renewal tracker
Conduct daily follow-ups with intermediaries via...