Retail Customer Support Associate

About the role

E-WORLD STAFFING SERVICES is seeking a talented Retail Customer Support Associate (Non-Voice) to join their team in Mandaluyong City, Metro Manila. This full-time position will involve providing exceptional customer service and support to clients through non-voice channels such as email, chat, and social media.

What you'll be doing

1. Respond to customer inquiries and requests via email, chat, and social media in a timely and professional manner
2. Troubleshoot and resolve customer issues efficiently, providing a high level of customer satisfaction
3. Maintain accurate records of customer interactions and document resolutions
4. Provide feedback and suggestions for improving customer service processes
5. Collaborate with cross-functional teams to ensure seamless customer service delivery

What we're looking for

1. Minimum 1 year of experience in a customer service or retail support role
2. St...