Retail Excellence Manager

Cigna is a leading global health services provider, dedicated to helping people improve their health, wellbeing, and sense of security. We are going through an exciting period of expansion and have a rare and exciting opportunity for a Retail Excellence Manager to join our Global Individual Health (GIH) segment. 

The main purpose of the role is to provide insight on opportunities to improve customer journeys through analysis of multiple data sources, while ensuring all activities remain compliant.

Responsibilities:

• Ensure all channels are selling and servicing in accordance with regulatory and business guidelines through performing quality checks to meet compliance requirements.
• Provide monthly reporting to evidence and report on compliance performance.
• Design and implement documented processes in accordance with FCA, DFSA and any other regulatory requirements, to ensure appropriateness of the sale ...