Retail Experience Lead at FIKA

Elevate cannabis retail with FIKA as a Retail Experience Lead. Ensure top-notch customer service, oversee store operations, and guide team members to success every shift.
FIKA is seeking a Retail Experience Lead responsible for managing daily operations, opening and closing duties, and supervising staff. The role requires strong leadership skills, retail sales expertise, and a commitment to exceptional service. You will support customer interactions while fostering a positive working environment and compliance with company standards.
Key Responsibilities:
• Open and close the retail store, managing alarm systems
• Greet customers and model exemplary service standards
• Build relationships, suggest products, and promote sales
• Assist in onboarding and training new team members
• Address and resolve customer complaints efficiently
Requirements:
• Minimum 2 years retail experience
• High school diploma or GED required
• Strong customer service and trouble...