Retail Experience Lead at FIKA

Elevate your retail career as a Retail Experience Lead with FIKA in Pickering, Ontario. This role emphasizes exceptional customer service, staff supervision, and operational excellence within a vibrant cannabis retail environment.
As the Retail Experience Lead, you will oversee daily operations while setting a standard for exemplary service in our cannabis store. Your responsibilities include opening and closing procedures, staff training, and maintaining store presentation. You will guide your team, address customer inquiries, and implement effective sales strategies to enhance customer satisfaction and drive sales.
Key Responsibilities:
• Open and close the retail store, manage alarms
• Greet and assist customers with exceptional service
• Train and onboard new team members effectively
• Ensure compliance with company policies and standards
• Manage customer complaints professionally and promptly
Requirements:
• Minimum 2 years of retail experience required...