Retail Experience Lead at FIKA

Elevate customer engagement as a Retail Experience Lead at FIKA in Toronto, ON. This position focuses on operational oversight, staff supervision, and exceptional customer service.
In this managerial role, you will be responsible for daily store operations, supervision of team members, and ensuring a high standard of customer service. Your commitment to educating and guiding employees will be key, alongside cash management and maintaining store presentation. You'll contribute to the store's atmosphere while resolving customer inquiries and complaints effectively.
Key Responsibilities:
• Open and close the retail store, managing alarms
• Greet and assist customers to model exemplary service
• Build relationships, suggest products, and promote sales
• Onboard and train team members, fostering continuous education
• Address customer complaints with professionalism
Requirements:
• Minimum 2 years of retail industry experience
• High school diploma or GED requi...