Retail Experience Lead in Old Toronto

Become a Retail Experience Lead at FIKA in Old Toronto, Ontario, enhancing customer experience and leading your team to success. Oversee operations, manage staff, and provide compliance education.
As the Retail Experience Lead, you will maintain high standards of customer service while supervising shop operations at FIKA. Your role will encompass staff training, conflict resolution, and ensuring the store adheres to all regulations and standards. You’ll utilize strong communication skills to build relationships with both customers and team members, ensuring a seamless shopping environment.
Key Responsibilities:
• Open and close the store, manage security systems
• Assist customers and model high-quality service
• Maintain cleanliness and organization of the store
• Lead employee training and development initiatives
• Handle customer complaints with professionalism
Requirements:
• At least 2 years in retail necessary
• High school diploma or GED required