Retail Experience Lead Position at FIKA

Lead customer service initiatives at FIKA as a Retail Experience Lead. Oversee store openings, manage operations, and enhance product knowledge in a dynamic retail atmosphere.

Join FIKA as a Retail Experience Lead, where you will play a crucial role in daily operations and customer engagement. You will be responsible for supervising staff, providing exceptional service, and executing operational tasks efficiently. This position seeks a proactive individual who can educate the team and address customer issues promptly, while fostering a positive shopping experience.

Key Responsibilities:
• Open and close the store, managing alarms
• Foster excellent relationships with customers
• Guide team recruitment and ongoing training
• Address and resolve customer service challenges
• Implement strategies to achieve sales goals

Requirements:
• 2 years of relevant retail experience
• High school diploma or GED required...