Retail Host

Join the Fortnum & Mason Guest Experience Team 

For more than three centuries, Fortnum & Mason has been celebrated for delivering unforgettable experiences, exceptional service, and of course, extraordinary food and drink.  Our Retail Hosts - affectionately known as Red Coats - are the living embodiment of that legacy. With unmistakable charm and a touch of theatre, they bring our history and our stories to life, turning every visit into a moment guests remember long after they leave.

We are now looking for an experienced and exceptional Retail Host to join our Guest Experience team and help ensure every interaction feels joyful, warm, and uniquely Fortnum’s.

Why Work For Us: 

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days’ holiday + a day off for ...