Retail Lead

**What you'll bring to the team**



**JOB SCOPE**



Managing both teams of Admission and Commercial's Guest Experience Hosts, to create an outstanding first and last impression to our guests. You’ll ensure that quality initiatives and standards are implemented and measured, making sure your area operates within brand standards and that health and safety regulations are adhered to at all times.



**KEY OBJECTIVES**



+ Lead a team of Guest Experience Hosts from Admission and Commercial to deliver exceptional guest service. This includes rostering and leave management of the teams, and act as the 1st point of escalation from team member.

+ Take a hands-on approach to area oversight, collaborating closely with team members while actively participating in daily shift duties within Admissions and Commercial operations.

+ Lead and develop a high-performing team, maximizing individual potential while driving...