Job Description
What This Role Owns
Customer Experience & Store Excellence
● Elevate every customer touchpoint—service, checkout, fulfillment—within vintage
stores.
● Use VOC inputs (CSAT/NPS) to redesign processes and eliminate friction.
● Turn operational efficiency into higher same-store sales and customer delight.
2. Tech-First Operational Execution
● Own the operational tech stack for vintage stores (WFM, POS, Mobile Execution, SOP
engines).
● Drive centralization, real-time visibility, and digital controls for predictable execution.
● Enable automation that reduces manual effort and improves store productivity.
3. Same-Store Growth Driver
● Optimize labor, inventory, store workflows, and daily execution levers that impact
revenue.
● Implement digitized SOPs using Lean/Six Sigma principles tailored for vintage
environments.
● Improve consistency, speed, and quality across a...
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