Retail Operations Manager Benelux-Nordics

OVERALL MISSION
The Retail Operations Manager's role is to ensure the highest standards of Retail Operations performance in terms of organization and efficiency within the stores in order to enhance the client experience.
She/He is in charge to support the store teams by optimizing tools and sharing best practices in accordance with corporate policies, processes, and values.
The Retail Operations Manager spends time in store to understand the needs and reality on the field and therefore provide daily support, information, and trainings.
The Retail Operations Manager proposes improvements to the subsidiary (process, organisation, tools), implements projects developed by the group or by Europe and shares best practices with the Retail Director and European counterparts.
KEY RESPONSIBILITIES
1. Management and coordination
Direct management : Manage the HBN Retail Operation Officer
Transversal management
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