Retail Operations Manager

Our client is seeking a dynamic and results-oriented Retail Operations Manager in Kuwait, to oversee the end-to-end performance of their kiosks and gate shops. This role is pivotal in driving operational excellence, sales growth, and cost control across our food service and retail operations. The ideal candidate will lead multi-site operational teams, ensuring consistent service and operational standards while identifying opportunities for market penetration and efficiency.

Responsibilities:

Operational Management

• Oversee the operational and commercial performance of all Kiosks and Gate Shops.
• Manage and grow all direct-to-consumer channels, including retail outlets, kiosks, and new formats.
• Ensure thorough execution of operational standards, SOPs, and brand guidelines across all channels.

Sales and Growth Initiatives