Retail Sales Associate

Job Summary

The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product inquiries, processing sales transactions, and ensuring the store is well-maintained. This role plays a key part in driving sales, maintaining store standards, and enhancing the overall customer experience.

Key Responsibilities

Customer Service & Sales

• Greet customers warmly and assist them with product selection and inquiries.
• Provide accurate information about products, promotions, and store policies.
• Actively upsell and cross-sell products to meet sales targets.
• Handle customer complaints and concerns professionally and escalate when necessary.

Store Operations

• Process sales transactions using the POS system, including cash, card, and e-wallet payments.
• Maintain product displays, shelves, and merchandise according to company standards.