Retail Store Manager

I. Key Responsibilities

• Operations Management
  • Oversee store operations across supermarket, department store, and hardware, ensuring smooth workflows and adherence to company SOPs.
  • Monitor cleanliness, safety, and orderliness of the sales floor and stockrooms.
  • Ensure operational readiness of all areas including merchandising, cashiering, receiving, and customer service.
  • Implement and monitor compliance with company policies, procedures, and local regulations.
• Sales and Customer Service
  • Drive sales growth through promotions, upselling, and excellent customer engagement.
  • Resolve customer concerns and elevate feedback to improve service quality.
  • Analyze sales trends and customer buying behaviors to inform merchandising and pricing strategies.
• Inventory and Merchandising
  • Coordinate with the purchasing team to manage invent...