Retail Supervisor

Job Description:

We are seeking a dynamic and experienced Retail Supervisor to join our team. The ideal candidate will be responsible for overseeing the day-to-day operations of the retail store, ensuring excellent customer service, managing inventory, and leading a team of retail associates.

Responsibilities:

• Supervise and motivate retail staff to achieve sales targets and provide excellent customer service
• Manage inventory levels to ensure products are in stock and well-presented
• Train, onboard, and schedule retail associates
• Handle customer inquiries and complaints in a timely and professional manner
• Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
• Monitor store performance and suggest improvements to increase efficiency and profitability
• Contribute to the recruitment, training, and development of retail associates