Retail Team Leader at FIKA Company

Take charge of retail excellence as a Retail Experience Lead at FIKA in Smiths Falls, ON. Drive customer satisfaction through superior service and team leadership.

FIKA Company is looking for a dedicated Retail Experience Lead to manage store operations. This position involves overseeing staff, maintaining store standards, and educating both employees and customers about cannabis products. Your leadership will be vital in creating a welcoming shopping experience.

Key Responsibilities:
• Manage opening and closing duties, including alarms
• Model high customer service standards for team members
• Build rapport with customers and promote products
• Assist in training and developing store associates
• Resolve customer issues and complaints with professionalism

Requirements:
• At least 2 years of retail experience required
• High school diploma or GED is mandatory
• Strong skills in customer service and ...