Job Description
The Retailer Vertical Executive acts as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data.
The responsibilities include, but are not limited to:
Serve as relationship owner within Customer Success
Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)
Educate customers on relevant features and functionalities tailored to their business needs
Deliver insightful presentations and actionable recommendations
Help improve renewal rates by demonstrating clear business outcomes and value
Develop fact-based an...
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