Retention and Collections Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Required Competencies

Has Experience In The Field Of Collections And Retention
Professional experience as a Team Leader in a call center environment.
Experience in driving customer satisfaction, customer retention techniques, dispute resolution and collections strategies
Business Ethics / Modelling hipages Core Values
Building and Sustaining a Highly Motivated Team
Planning, Organizing, and Executing
Problem Solving / Decision Making
Effective Communication
Core Responsibilities

Lead a team of customer retention specialist and collections specialists
Coach, mentor and manage performance against KPIs like renewals, churn reduction and collection rates
Inspiring and Motivating People
Developing Talents...