Retention And Sales Specialist

Customer Umbrella serves as the essential link between gaming companies and their players by providing exceptional customer support. Join us to play a crucial role in enhancing player experiences across the world.

Role Description

This is a full-time remote role located in Argentina for a
Retention and Sales Phone outbound Specialist
. The Retention and Sales Specialist will be responsible for managing customer relationships, upselling promotions, addressing player concerns, and implementing strategies to retain and upsell customers. Additional responsibilities include tracking customer satisfaction, conducting follow-ups, and working closely with the sales team to meet targets.

Qualifications

• Customer service skills and excellent communication abilities
• Sales experience and proficiency in upselling techniques
• Strong organizational skills and attention to detail
• Experience in data analysis and reporting
• Fluen...