Retention consultant - inbound and outbound (6 months fixed term contract)

Retention Consultant - Inbound and Outbound (6 Months Fixed Term Contract)

Listing reference: track_

Listing status: Online

Apply by: 25 September 2025 Position summary

Job category: Call Centre and Telesales

Location: Randburg

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes Introduction

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection handling and offering different retention tools to keep our customers on board. Tracker requires the services of Retention consultant in the Retention department based at Tracker Head Office in Johannesburg. This is a FTC position for 6 Months.

Responsibilities Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic requests received within the Retention Departm...