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Retention Consultant

HCF Australia
Full time Sydney, New South Wales Business Operations Specialists
Posted:
February 22, 2026
Location:
Sydney, New South Wales, Australia

Job Description

  • Full time, permanent role
  • Sydney CBD, hybrid working available
  • Hours Monday to Friday

    • The role

    As the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the fund.

    The Member Retention Consultant is required to manage member issues and price, product or claim related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines.

    This is a full time, permanent role. The contact centre is based in Sydney CBD and hours of operation are 8:30am to 5:30pm, Monday to Friday.

    You will be responsible for:

  • Welcoming newly joined members to welcome them and ensure their membership is setup correctly
  • Con...

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    Job Overview

    Job Type: Full time
    Location: Sydney, Australia
    Posted: February 22, 2026
    Deadline: April 03, 2026