Job Description
Overview
Lloyd Motor Group have an exciting opportunity for a Retention Executive to join our Service Department based at our Lloyd BMW/MINI/BYD retailers in Blackpool .
The Retention Executive is responsible for maintaining and growing customer loyalty within the service department. You will proactively engage with customers to manage service bookings, promote aftersales products, and ensure an exceptional ownership experience across BMW, MINI, and BYD vehicles. Strong communication skills, a customer-focused mindset, and the ability to drive retention and revenue are key.
Salary: Basic Salary with an OTE of £32,000
Hours: Monday - Friday 08:30 - 17:30, working 1 in 4 Saturdays 08:30 - 13:00
Role responsibilities
- Proactively utilise iLloyd, Dealer Management, and manufacturer systems to contact customers due for service, MOT, or vehicle updates, reviewing EVHC records to follow u...
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