Retention Manager (CRM & Lifecycle)

We’re looking for a data-driven, creative, and highly organized Lifecycle Marketing Manager to own our retention engine across email, SMS, loyalty, and referral programs. This role is perfect for a marketer who loves combining strategic thinking with hands‑on execution — someone who can dive into segmentation, build high‑performing flows, and craft delightful moments that keep customers coming back.

You’ll work cross‑functionally with creative, product, CX, and leadership to develop lifecycle strategies that grow LTV, deepen customer relationships, and strengthen overall brand affinity.

Full‑Time | Remote (Canada)

Key Responsibilities

Email & SMS Marketing

• Own the full email briefing process: develop campaign briefs, plan messaging calendars, and collaborate closely with creative to ensure flawless execution.
• Build, launch, and analyze high‑performing email and SMS campaigns and automated flows.
• Grow ou...