Job Description
We are seeking for a highly driven Retention Manager to strengthen client relationships, improve customer activation, and enhance long-term loyalty. The ideal candidate has strong communication skills, understands client psychology, and can build structured engagement workflows that increase client satisfaction and activity levels.
This role involves working closely with sales, marketing, and customer support teams to ensure clients receive a seamless experience throughout their lifecycle.
Responsibilities:
- Client Retention & Engagement
· Develop and implement initiatives to improve customer retention and reduce churn.
· Build strong relationships with clients through consistent engagement and personalized communication.
· Address client inquiries and coordinate support when needed to ensure satisfaction.
- Lead & Client Activation
· Guide new leads and clients through onboarding, account activation, and f...
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