Retention Manager

We are seeking a highly driven Retention Manager/ Account Manager to strengthen client relationships, improve customer activation, and enhance long-term loyalty. The ideal candidate is a senior-level professional with strong communication skills, a deep understanding of client psychology, and the ability to lead structured engagement workflows that increase client satisfaction and activity levels.
This role involves working closely with sales, marketing, customer support, product, and compliance teams, acting as a key stakeholder to ensure clients receive a seamless, premium experience throughout their lifecycle.
Responsibilities:
• Lead the development and execution of initiatives to improve customer retention and reduce churn.
• Build and maintain strong, long-term relationships with clients through consistent, high-quality, and personalized engagement.
• Serve as a senior point of contact for client needs, coordinating support and resolution to ensure high satisfactio...