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Retention Manager

Wolters Kluwer
Full-time Macquarie Park, New South Wales Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
February 20, 2026
Location:
Macquarie Park, New South Wales, Australia

Job Description

As a Retention Manager, you will be responsible for driving customer value, retention, and long-term growth across your portfolio. You will act as a strategic partner to customers, ensuring they achieve their desired outcomes through effective onboarding, product adoption, and ongoing engagement.

You will proactively identify risks and opportunities, advocate for customer needs internally, and collaborate cross-functionally to deliver a seamless customer experience. Your ability to combine relationship management with data-driven insights will directly impact retention, expansion, and overall customer satisfaction.

Responsibilities

  • Own and manage a portfolio of customers throughout their lifecycle.
  • Accountable for revenue performance across territory
  • Develop trusted advisor relationships with key stakeholders.
  • Drive product adoption through strategic success plans and regular business reviews.
  • Identify and mitigate chu...

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    Job Overview

    Job Type: Full-time
    Location: Macquarie Park, Australia
    Posted: February 20, 2026
    Deadline: April 01, 2026