Retention Manager with Spanish Language (Bogotá)

At Finyard, we're a integral team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We're all about bringing revolutionary software services to people all around the world, and have been since 2018.

Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

How you are going to make an impact

• Conduct welcome calls for new and existing clients, provide trading platform education, and assist with client inquiries as part of customer support.
• Implement upselling, cross-selling, and other strategies to enhance client retention and increase client lifetime value.
• Cultivate proactive relationships with existing clients to understand their...