Retention & Performance Manager

Retention & Performance Manager
Location:
London

Department

Marketing

Salary Range:

Not Specified

Advertising End Date:

23 Jun 2026

**Job Description**

**Your Team:** You will be joining the Customer Marketing team, with a focus on Retention, a data-driven and commercially minded group dedicated to deepening our relationship with our audience. We focus on understanding our customers' needs to ensure they continue to find value in our world-class journalism and digital products.

**Your Role:** As our Retention & Performance Manager, you will take ownership of the numbers, reporting directly to the Head of Retention. You will be accountable for save rate, churn, and renewal performance across our subscriber base, translating complex data into clear commercial recommendations and executing strategies to drive results. This is a role for an analytical mind with the commercial instinct to turn insights i...