Job Description
Job Title: Retention Specialist
Location: Remote – Latin America Preferred
Type of Contract: Full-Time
Salary Range: $2,000 - $3,000 monthly (plus performance-based bonus)
Language Requirements: Advanced English (written and spoken)
We are seeking a skilled Retention Specialist with experience in customer success and account management to join our growing team. You will play a key role in ensuring customer satisfaction, driving engagement, and leading renewal efforts for a large portfolio of accounts. Your work will directly impact customer loyalty, long-term retention, and the success of our healthcare compliance SaaS platform.
Key Responsibilities:
Serve as the primary point of contact for a portfolio of low-spend accounts, focusing on retention and customer satisfaction.
Drive awareness, product adoption, and re-engagement through proact...
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