Retention Specialist

Job Summary:
We are looking for a Retention Specialist to ensure our clients maximize the value of Zoobook EHR and remain long term, satisfied partners. The Retention Specialist will be responsible for client relationship management, issue resolution, user adoption and implementing strategies to reduce churn. This role requires a mix of customer service, healthcare knowledge, and problem solving to help behavioral health providers seamlessly integrate Zoobook into their daily operations.
Key Responsibilities:
Serve as the main point of contact for assigned Zoobook EHR clients, ensuring high satisfaction and engagement.
Proactively monitor client usage and identify risk of dissatisfaction or potential churn.
Provide support, guidance and best practices to help clients optimize their use of Zoobook.
Conduct regular client check ins, reviews, and feedback sessions.
Collaborate with implementation, development and support teams to resolve client concerns quickly and ef...