Retention Specialist

We are looking for a Retention Specialist to join our Marketing Team. In this revenue-contributing role, you will be responsible for managing our owned channel experience, including email, SMS and push notifications, as well as designing and implementing digital strategies to retain new customers, nurture existing customers and win back churned customers, all while creating memorable customer experiences throughout. You will work closely with the marketing, ecommerce, and creative teams, who collectively value speed and savvy thinking.

The ideal candidate is a driven and creative thinker with a conversion focused mindset who is able to come up with innovative strategies to engage our customers and keep them coming back to JENNY BIRD again and again. You should be well-versed in owned channel management with technical experience working with an ESP/Marketing Automation and SMS management tool like Klaviyo, Braze, Attentive, Postscript or similar.

Responsibilities
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