Return Processing Lead: Optimize Repairs and Enhance Customer Engagement

Join as a Return Processing Lead specializing in repair processes and order fulfillment. Focus on enhancing customer experiences and achieving quality service while managing operational metrics and team dynamics.
In this role, you will support the RMA Supervisor and Technical Service Manager to ensure excellence in repair operations. You'll be responsible for guiding the technical team, managing customer relationships, and optimizing process efficiencies to meet service level agreements. Strong problem-solving skills and technical expertise are essential in this fast-paced environment.
Key Responsibilities:
• Lead the RMA Technical team in repair processing
• Ensure supervisory duties are met in the supervisor’s absence
• Set objectives for safety and team collaboration
• Manage reporting on key operational metrics
• Communicate effectively with internal and external stakeholders
Requirements:
• Associate's degree or 3 years of experience
• Demonstrated ex...