Returns Analyst (6 months contract)

Job description

•  Process debit memos accurately and in a timely manner as per company policies
•  Review and validate supporting documents related to returns and debit memos
•  Handle return-related emails from customers, wholesalers, and internal teams.
•  Respond to queries professionally and within defined SLAs
•  Coordinate with internal teams (Finance, Sales, Operations) to resolve discrepancies
•  Maintain and update return and debit memo records in internal systems
•  Track pending cases and follow up to closure.
•  Ensure compliance with SOPs and audit requirements
•  Prepare and share periodic status reports on returns and debit memos
•  Prepare upload templates for bills related to expired products.
•  Escalate issues or delays to the supervisor when required.
•  Perform other duties as assigned by Manager.

Job Requirements: ...