Returns and Warranty Customer Support – Consumer Electronics Account

About Us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Job Summary
The Customer RGA Specialist is responsible for managing Return Goods Authorization (RGA) requests within a consumer electronics campaign. This role focuses on creating RGAs, processing credits, validating return eligibility, and maintaining accurate documentation, while ensuring a smooth and compliant customer return experience.

Key Responsibilities

• Create and process Return Goods Authorizations...