Returns Coordinator

Req. Number
26-338

Job Description



Job Summary:

The RMA Coordinator is responsible for handling customer product returns within their Business Units. The ideal candidate is customer focused, flexible, and able to follow and develop processes and willing to take on additional duties. Demonstrates professionalism and initiative in daily activities, with excellent inter-personal and communication skills both oral and written.



Job Responsibilities:


+ Primary business unit interface for Global Returns Team.

+ Responds to requests via incoming emails daily.

+ Manage generation and tracking of RMA work order within Oracle and Factory Logix (Shop floor data control database).

+ Responsible for working with the business units in generating rework quotes for non-warranty customer returns.

+ Responsible for managing build plan and revenue forecasting for all customer returns.
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