Returns Specialist

Descripción y detalle de las actividades
PURPOSE AND SCOPE: This position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to FRESENIUS MEDICAL CARE in a timely manner. This position will also assist with asset reporting for internal and external stakeholders. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Process Return Authorizations in ERP System for equipment and disposables products as requested by Customers, Technical Support, Clinical Specialists, Customer Service, and other sources. - Process Customer Orders for replacement equipment and disposables products as requested. - Update CRM system with Serial #'s for swapped equipment. - Respond to inquiries from patients, nurses, internal and field sales organizations. - Create ad hoc asset reports. - Coordinate with third-party carriers the swap-out of equipment at patient homes. - Issue pick-up instructions to appropriate carriers...