Revenue & Reservations Supervisor at Accor

Confidential

Full-Time Kenya, Kenya Supervisors of Sales Workers

Posted:

March 02, 2026

Location:

Kenya, Kenya, Kenya

Job Description

Job Description

To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.

To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue.

To recognize potential clients and to transmit information to the Sales Department.

To recognize a VIP guest and to apply the concerned policies.

To maintain a good commercial relationship with all the bookers (guest/company/agencies).

To promote the Accor loyalty programs and the Hotel promotions.

To respect the privacy of the guest and the confidentiality of the information.

To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

To Supervise and report all th...

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Job Overview

Job Type: Full-Time

Location: Kenya, Kenya

Posted: March 02, 2026

Deadline: April 11, 2026