Revenue Specialist I - MEX

Purpose

The Revenue Specialist I serves as the first point of contact for customer billing issues and past due balances. They work to ensure timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss. They will focus on monitoring and resolving past due balances, to ensure new customers are set up correctly for billing purposes, and research billing and payment inquiries as needed.

Essential Duties & Responsibilities

• Performs collection duties associated with outstanding balances and delinquent accounts.
• Responds to incoming calls and e-mails in multiple systems.
• Keeps detailed notes on customer accounts to ensure continued follow up for account resolution.
• Meets KPI Standards as per the company procedures.
• Responsible for coordinating either direct or through collaboration with other departments, responses to questions and complaints regarding invoicing.