Rider Care Specialist

Summary
The Rider Care Specialist will be the point-of-contact product technical expert responsible for placing and keeping customers on our bikes and equipment, as well as maintaining our high level of customer satisfaction.

Utilizing proprietary Specialized networks and systems, you will be providing informed product knowledge and guidance to both B2B and B2C customers.

How You'll Make a Difference
Asiahub Region Customer/Rider Communication

• Be the first point of contact for customers' order queries and technical support requests.
• To support regional e.com order queries via our contact channels and manage regional e.com cancellations & refunds
• To monitor and utilize our B2B and B2C communication channels, answer and direct queries to the appropriate avenues
• To utilize internal technical support tools to provide accurate information requested by customers
• A commitment to respond within our set standard time frames ...