Rider Operations Shift Supervisor Role

Become a Rider Operations Shift Supervisor with a top autonomous ride-hailing company. Collaborate deeply with your team to ensure excellent workflow execution and customer satisfaction in Foster City, CA.
This is a full-time, hands-on leadership role that involves supervising daily ride operations and supporting team members during live calls. With a strong emphasis on safety and operational excellence, you’ll work alongside your team to drive vehicle fleet success. Your goal will be to promote an open communication culture while mentoring your peers.
Key Responsibilities:
• Maintain an inclusive culture focused on safety
• Oversee day-to-day operations and administrative tasks
• Mentor team members to meet client standards
• Act as first point of contact for escalations
• Ensure proper testing missions are supported and executed
Requirements:
• 2+ years of leadership experience in Customer Service
• Experience in collaborative teams and operational effic...