Rider Success Manager

Location: Kenya
About the Role:
The Rider Success Manager at Sun King will oversee the development and implementation of policy, structure, and operationalization of the Sun King Rider Network.
This position focuses on rider welfare management, policy development, safety protocol management, rider performance efficiency, cost optimization, rider content development, review of emerging trends, refresher training, and related operational priorities.
The position requires approximately 50% field travel and oversight of adoption and rollout of the Sun King Rider Network across East and Southern Africa.

What you will be expected to do:

Rider Welfare and Performance Management

• Develop and document an effective rider onboarding manual.
• Work with internal knowledge managers to create and deploy content.
• Oversee content deployment and adoption across the Sun King Rider Network.
• Conduct routine surveys on rider engage...