Risk Manager, Customer Safety Insights & Investigations

Description
The Customer Safety Insights & Investigations (CS2I) team within RISC is looking for a Risk Investigator to lead high-judgment, high-impact investigations into potential product safety hazards. The cases you will handle are often time-sensitive, complex, and require coordination across multiple teams, including Legal, Policy, Operations, and regional safety partners.

You will review nuanced safety incidents, analyze evidence from multiple sources, and determine whether a product poses a meaningful risk to customers. Many of the escalations you will own are high visibility and may involve sensitive customer experiences, safety hazards, or potential liability exposure. Your work directly helps prevent recurrence of safety issues and strengthens customer trust in Amazon’s stores.

This role is ideal for someone who enjoys solving intricate problems, thrives in ambiguity, and wants to play a key role in protecting customers at scale.

Key job respons...